How May We Help You?

Global Village Kailua will do our best to get your order out in a timely manner.  Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day (please refer to shipping details for each item).  Occasionally, items may be out of stock or backordered.  You will be contacted in both instances.  If item is backordered, we will provide an approximate date of shipment.

U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 5-10 business days

Average transit times to the United States from our international warehouse: 14-30 business days. Average transit times to International: 15-45 business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.

Please review your order carefully, as it cannot be modified once submitted.  Once your order is placed, we start working on it right away.  You will receive your order summary and confirmation number.  While we are unable to make changes after you've placed your order, you do have a short window of time to contact us at support@globalvillagekailua.com to see if we can process the request.  If your request can't be processed, contact us after you receive your order to return or exchange eligible items.

Requirements for Returns & Exchanges

• Merchandise must be returned within 30 days of you receiving your order.
• Merchandise must not be worn, altered, damaged, or washed.
• Merchandise must have all tags and accessories attached.
• Shipping and handling charges are not refundable.
• Shipping charges are not reimbursed for return purchases
• Discounted/Promotion/Sale, Body Products, Intimate Apparel, & Special Order items may not be returned
• We are unable to process your return if these requirements aren’t met.

What do I do if I want to return items?

• Contact us at support@globalvillagekailua.com.
• When you email provide, name, order number, date of order and specific request for the return
• If your return is accepted, we'll contact you with instructions on how and where to send your package.
• Items sent back to us without first requesting a return will not be accepted.

Damages and issues 
Please inspect your order upon reception and contact Global Village Kailua immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
Global Village Kailua will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund once they have received the information from Global Village Kailua.

Methods of payment include all major credit cards and PayPal.  Items will be charged to your selected method upon placing your order.

Please note, if your payment is declined, we will not be able to process your order.  It may be due to incorrect information, card expiration, or insufficient funds.  You can choose a new method of payment or contact your bank or credit card company if you continue to experience difficulties placing your order.